🛡️ Our Satisfaction Guarantee
At CipherCraft Canada, we're committed to your satisfaction. If you're not completely happy with our puzzle recommendations or services, we'll make it right.
1. Overview
CipherCraft Canada stands behind the quality of our puzzle recommendations and services. This Refund Policy explains your rights and our procedures for refunds and returns.
2. Refund Eligibility
You may be eligible for a refund if:
- You are not satisfied with our puzzle recommendations
- Technical issues prevent you from accessing our services
- We fail to deliver promised content or services
- You experience billing errors or unauthorized charges
- Our services don't match the description provided
3. Free Services
Our quiz and basic puzzle recommendations are provided free of charge. However, if you encounter issues with these free services, we're committed to resolving them promptly.
4. Premium Services (When Available)
For any future premium services or products, the following refund terms will apply:
- 30-Day Money-Back Guarantee: Full refund within 30 days of purchase
- Partial Refunds: Available for partial use of annual subscriptions
- Technical Issues: Full refund if technical problems prevent service use
5. Refund Process
How to Request a Refund:
- Contact Us: Email [email protected] with your refund request
- Provide Details: Include your name, email, and reason for refund
- Review Process: We'll review your request within 2 business days
- Refund Processing: Approved refunds processed within 5-7 business days
6. What We Need From You
To process your refund request, please provide:
- Full name and email address used for registration
- Date of purchase or service registration
- Detailed description of the issue or reason for refund
- Any relevant screenshots or documentation
7. Processing Time
Refund processing times:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 3-7 business days
Processing times may vary depending on your financial institution.
8. Non-Refundable Items
The following items are typically non-refundable:
- Digital content that has been fully accessed or downloaded
- Personalized puzzle solutions created specifically for you
- Services used after the refund period has expired
- Refunds requested due to user error or misunderstanding
9. Partial Refunds
Partial refunds may be offered in cases where:
- Only portion of service was unsatisfactory
- Service interruption affected limited time period
- User requests early cancellation of subscription
10. Chargebacks and Disputes
Before initiating a chargeback with your bank or credit card company, please contact us directly. We're usually able to resolve issues quickly and avoid the lengthy chargeback process.
11. Exchanges and Service Credits
Instead of refunds, we may offer:
- Exchange for different puzzle types or difficulty levels
- Service credits for future purchases
- Extended access to premium features
- Complimentary consultation or support
12. Canadian Consumer Rights
This policy complements your rights under Canadian consumer protection laws. Nothing in this policy limits your statutory rights as a Canadian consumer.
13. Exceptional Circumstances
We understand that exceptional circumstances may arise. We'll consider refund requests outside our standard policy on a case-by-case basis, including:
- Medical emergencies
- Financial hardship
- Technical issues beyond our control
- Force majeure events
14. Contact Us
We're here to help! Don't hesitate to reach out if you have any questions about our refund policy or need assistance with your CipherCraft Canada experience.
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